A terminal operating system (TOS) implementation or upgrade is a major change that offers significant benefits to customer service and to the bottom line. As with any change, however, a variety of human factors can interfere with the successful deployment of the new systems. It is important to be aware of the wide variety of terminal constituents that are potentially impacted, including terminal management, employees, shippers, customers and truckers. In addition, the press and public might have misconceptions about the change, causing unnecessary disruptions which slow or derail the project.
Taking proactive steps related to the change can help to ensure a more rapid adoption of the system and a more rapid realization of the benefits from the TOS. This includes understanding how the TOS change will impact key stakeholders and putting mitigation and communications plans in place to quickly resolve any anticipated, or even unexpected, challenges that arise during implementation.
Navis Professional Services can help to guide you through the change management process of implementing a new TOS to minimize the risk of business disruption. Utilizing traditional change management tools, our team can help assess the situation, build a shared vision and develop communication and training approaches that support all users of the system through the TOS transition.
Navis' Change Management services include:
- Stakeholder Readiness Analysis: Navis can conduct an analysis of the beliefs, needs and concerns of stakeholders related to the planned change that will help to define the change plan that needs to be put into place.
- Vision Definition: Navis can help terminals create a clear vision that drives a stakeholder coalition in support of the change, including goals, timing, benefits, scope and impact.
- Communication Planning and Execution: Navis’ communication guide can serve as a template for building a plan that clearly outlines timing, content, messages and recipients for communication related to the TOS implementation. If desired, Navis can support the execution of this plan, including content creation.
- Custom Programs: Navis can also define a custom change management program that aligns to the key issues at your terminal.
Contact Navis Professional Services to learn more about our Change Management services.