Navis Customer Support Locations

Providing 24/7 Global Support

HOURS OF OPERATION 
You can reach Navis Customer Support personnel in any of the following regions during the normal business hours of the applicable time zone. Contact information and the current time in each of the offices, is always available online when you login to the Navis Collaboration Center. Global support email issupport [at] navis [dot] com ( )support [at] navis [dot] com.

For critical issues, please submit a case immediately followed by a telephone call to the applicable Customer Support Center listed below.


Regional Support Center


Support Hours

Telephone

Oakland, California,
USA

Monday - Friday
08:00 -18:00 PST
(Excluding US Holidays)

Tel: +1 510 267 5500
Fax: +1 510 267 5100
London, UK Monday - Friday
08:00 - 18:00 GMT
(Excluding UK Bank Holidays)


Tel: +44 207 378 5260
Fax: +44 207378 3690

Dubai, UAE Sunday - Thursday
08:30 - 19:30 AST
(Excluding Public Holidays)

Tel: +971 4 367 6590
      +971 4 446 2947
Fax: +971 4 391 2960
Chennai, India Monday - Friday
6:00 - 18:00 IST 
(Excluding Public Holidays)
Tel: +91 444 590 3030
Fax: +91 444 590 3100
Hong Kong, China Monday - Friday
9:00 - 18:00 HKT
(Excluding Public Holidays)

Tel: +852 2439 5964
Fax: +852 2439 5967

AFTER-HOURS SUPPORT

Because Navis has offices worldwide to provide “follow the sun” support, there is only a small window of time each week that a Navis office is not open. Should you have a Critical (P1) issue that requires immediate assistance and none of the above offices are open please contact Navis Customer Support using the below numbers:

Weekend Support: +1 406 657 1824
Critical Issues Only: +1 800 406 7235

 

...or visit the Navis Collaboration Center