Navis is devoted to customer satisfaction and committed to providing global, world-class customer support 24 hours a day, 7 days a week. Our support staff represents the industry's most experienced engineers and quality assurance experts to ensure the highest level of availability and performance while keeping downtime to an absolute minimum.
We understand that your technology infrastructure is critical to the smooth operation of your business. Navis offers flexible and comprehensive support packages for your software and hardware needs. As a Navis Support customer, you can be confident of receiving fast, reliable service you can count on from extensively trained service representatives, engineers, programmers and trained technicians.
Customer Support Options
Navis offers two levels of support service, Standard and Enhanced.
The standard support package ensures multi-channel accessibility to our Technical Support Engineers by telephone, email and the Web - during regular business hours. Our focus for Standard Support is an "as needed" technical support offering, designed specifically for smaller organizations with a less complex IT environment. This offering allows access to the knowledge of our support engineers by telephone, email and the Web. In addition, Standard Support provides easy access to online support services to help empower our customers with immediate solutions. These self-empowering resources can be accessed through the Support login page.
The enhanced support package ensures a single point of contact 24/7 that is familiar with your business operations and technical environment. Included in enhanced support are the benefits of the standard case management package. Our Enhanced Support is designed specifically to provide our customers with personal attention beyond the normal day-to-day case management provided with Standard Support. With Enhanced Support, our customer's are given a highly technical Assigned Support Engineer (ASE) who understands customer goals, objectives, and challenges. The Assigned Support Engineer provides our customer's with unlimited proactive support, including advice on planned product updates and upgrades. The ASE acts as your advocate within to escalate and quickly resolve your critical issues.
Customer Support Locations
Navis offers 24/7 worldwide support in the 6 regional offices. View Navis customer support locations »